You have 30 days from delivery to request a return. Just email support@thirdstarr.com with your order number and the reason, and we'll send you the return address and instructions. Items need to be unused and in their original packaging, with all accessories, cables, and manuals. Approved refunds go back to your original payment method within 10 business days after we receive your return.

We're sorry! Email us within 7 days of delivery with a photo of the problem. We'll cover the return shipping and send you a replacement or a full refund, whichever you prefer.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is processed securely through Shopify.

Email us at support@thirdstarr.com as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it for you.

Most orders arrive within 14–18 business days, including processing time. Some of our products ship from partner warehouses outside the U.S., which is why delivery takes a little longer than at a typical U.S. store. If you order more than one item, they may arrive in separate packages. Your estimated delivery date is shown at checkout.

Yes! Shipping is free on every U.S. order, with no minimum.

We ship to Canada, the United Kingdom, Australia, Germany, France, Italy, and Spain for a flat $9.99 per order. Any import duties or taxes charged by your country are the buyer's responsibility. A few items ship only within the U.S., and checkout will only show options that are available for your address.

Yes! As soon as your order ships, we'll email you a tracking number. You can also enter it on our Track Your Order page to see where your package is.

Email support@thirdstarr.com. We're a small, family-run shop in Knoxville, Tennessee, and a real person reads every message and writes back.